Support · Last updated October 5, 2026

We’re here to help.

SampattiTrack is a private, local-first personal finance app for iPhone and iPad. Your ledger stays on your device, and optionally syncs through your own iCloud account.

Contact

For support requests, bug reports or feature requests, email [email protected]. We aim to reply within 2 business days. Please include your iOS version, the app version and what you expected to happen. Do not send account numbers or passwords.

Help Centre

Before you contact us

The Help Centre has step-by-step guides for accounts, investments, budgets, import, backup and sync.

Prices or search aren't loading.

Prices and fund/stock search need an internet connection. Everything else works offline. Pull to refresh, or try again later.

Data isn't appearing on my other device.

Make sure you are signed in to the same Apple ID, iCloud is on for SampattiTrack in iOS Settings → [your name] → iCloud, and both devices are online. The first sync of a large ledger can take a few minutes. See iCloud sync help.

Face ID / App Lock problems.

App Lock uses your device's Face ID or passcode. If it fails, check iOS Settings → Face ID & Passcode → SampattiTrack. See App Lock help.

Receipt scanning.

Allow camera access in iOS Settings → SampattiTrack, or choose a photo instead.

AI suggestions.

The default is Apple Intelligence on your device, which needs a supported device with Apple Intelligence turned on. If you use your own provider, check the API key, model name and base URL in Settings.

Importing statements.

Import CSV files from your bank or broker. Check the dates, amounts and direction of the staged transactions before you tap Import. See CSV import help.

Back up and restore

Go to Settings → Backup & Restore to export a JSON snapshot of your ledger or restore from one. Keep a backup before deleting the app or switching devices.

Deleting your data

Deleting the app removes the local ledger. If iCloud sync was on, also remove the synced copy in iOS Settings → [your name] → iCloud → Manage Account Storage → SampattiTrack → Delete Data. See the Privacy Policy for details.

What we can help with

Bugs, crashes and incorrect calculations.
Import, backup, restore and sync problems.
Questions about how your data is stored, used or deleted.
Feature requests.

What we cannot help with

We do not host your ledger and cannot recover data that was deleted from your device and is not in a backup or in your iCloud. We cannot see your data. We also cannot give investment, tax or financial advice. If you use your own AI provider, issues with that service are handled by the provider.